Driver App Terms of Use

1. About these terms

1.1 These terms are between you, the driver, and Zuttle (Pty) Ltd (registration number 2026/320705/07, 179 Mackenzie Street, Brooklyn, Pretoria, Gauteng, 0181) ("Zuttle", "we"). They govern your use of the Zuttle Driver app.

1.2 You get access to the app because a transport operator registered on Zuttle (your "operator") added you as one of its drivers. Your work arrangement is with your operator, not with Zuttle.

1.3 Please also read our privacy policy at https://zuttle.io/privacy. It explains in more detail what we collect about you and why.

1.4 By signing in and using the app, you agree to these terms. If you do not agree, do not use the app and speak to your operator.

2. What Zuttle does and does not do

2.1 Zuttle provides software. The app shows you trips your operator has accepted or assigned to you, and (where your operator takes part in it) nearby trip requests, helps you navigate, lets you start and finish trips, and shows your trip history and earnings records.

2.2 Zuttle does not employ you, contract with you for your driving, set your hours, or supervise or discipline you. Your operator does those things, under your agreement with your operator. Your operator also decides your pay, and your operator pays you. Zuttle pays your operator, not you (clause 9). Nothing in these terms makes you Zuttle's employee, contractor or agent.

2.3 Zuttle does not charge you for the app.

3. Who can use the app

3.1 To use the app you must:
(a) be at least 18 years old;
(b) be authorised by your operator to drive for it;
(c) hold a valid driving licence of the right code for the vehicle you drive; and
(d) hold a valid professional driving permit for passengers (PrDP category P), as the National Road Traffic Act 93 of 1996 (s32) requires for carrying passengers for reward.

3.2 You must keep your licence and PrDP valid, and tell your operator straight away if either is suspended, cancelled or expires.

3.3 Your operator, or Zuttle on your operator's behalf, may upload copies of your PrDP and licence. Zuttle checks them. You will not get trips that need a document you do not have, or whose document will expire before the trip ends.

4. Your account

4.1 Your operator creates your account and gives you your sign-in details (employee code, password or passkey). Keep them private. Do not let anyone else use your account or drive under your name.

4.2 Tell your operator and Zuttle (support@zuttle.io) at once if you think someone else has used your account.

5. Location

5.1 What we collect. Zuttle collects your phone's location to enable live trip tracking, navigation and nearby trip requests, even when the app is closed or not in use, while you are online. The app asks for this permission and explains it before your phone does.

5.2 When. Your phone sends your location to Zuttle while you are online. When you go offline, your phone stops sending your location to Zuttle.

5.3 Why.
(a) Live trip tracking: during an active trip, your traveller and your operator follow your live position.
(b) Navigation: turn-by-turn directions to your pickup and drop-off.
(c) Nearby trip requests: while you are online, your position is used to send you trip requests close to you, estimate pickup times and time your trip reminders.

5.4 Who sees it.
(a) While you are online and not on a trip, signed-in Zuttle travellers can see your vehicle's approximate position (to about 150 m), your operator's name and average rating on their map, but not your name.
(b) During a trip, your traveller sees your live position and the driver and vehicle details the app shows travellers.
(c) Your operator sees you on its fleet map.

5.5 What we keep. Your current position is overwritten as you move. The route of each trip (its GPS trace) is kept with the trip record, because the operator and Zuttle need it to deal with complaints, disputes, incidents, insurance claims and fare queries. See clause 11 for what happens when you delete your account.

5.6 You can turn location permission off in your phone's settings at any time. If you do, you will not get trips, because the app cannot work without it.

6. How you must use the app

6.1 You must:
(a) obey the road traffic laws, including the rules on speed, roadworthiness and not driving under the influence of alcohol or drugs (National Road Traffic Act s65);
(b) not handle your phone while driving except as the law allows. Set up navigation before you move;
(c) treat travellers with respect, without discrimination on any ground, and without harassment of any kind;
(d) only carry travellers on a trip booked through Zuttle in a vehicle your operator has registered and Zuttle has verified;
(e) not ask a traveller for any money beyond the price shown in the app, other than a tip the traveller chooses to give;
(f) not use a traveller's contact details or other information from the app for anything other than the trip, and never to offer rides outside Zuttle;
(g) not record travellers on video or audio unless your operator has a lawful policy that the traveller has been told about; and
(h) report any accident, injury, safety incident or lost property to your operator and to Zuttle as soon as it is safe to do so.

6.2 You must not misuse the app: no fake trips, false locations, tampering, copying, scraping, or trying to get into parts of the system you are not allowed into.

7. Trips

7.1 Your operator decides which trips you drive. Where your operator takes part in the on-demand lane (when Zuttle switches it on) you may also receive nearby trip requests, and you may accept or decline them according to your operator's rules.

7.2 If you cannot complete a trip, tell your operator immediately so it can arrange another driver or tell the traveller.

8. Ratings

8.1 Travellers can rate trips. Your ratings build your operator's company rating. You and your operator can see your own score. Travellers see the operator's rating on the nearby-vehicles map. In the on-demand lane, travellers also see your own average rating and trip count when they choose a driver, and the traveller you are matched with sees your rating with your other details.

8.2 Zuttle does not use ratings to discipline you. Your operator may use them under its own policies.

9. Earnings and pay

9.1 The earnings screen shows amounts worked out using the percentage of the fare your operator set for you, plus any tips travellers gave you. Tips go to you, less the card fee, through your operator. If a traveller does not show up for an on-demand ride and you report a no-show, your operator's share of the no-show fee goes to you, through your operator.

9.2 Payouts. Zuttle does not pay you. Your operator pays you. Zuttle pays your operator its share of the fares, which includes your earnings, your tips and any no-show fee shown in the app. Zuttle does not decide your rate and has no obligation of its own to pay you. Questions about how much you are paid, or when, go to your operator.

9.3 Zuttle does not ask for your bank details. Bank details saved in an older version of the app are deleted.

10. When your access can be limited or ended

10.1 Your operator can deactivate or remove you from its account at any time under its agreement with you.

10.2 Zuttle may restrict or end your access to the app, and will tell your operator why, if:
(a) your PrDP or licence is missing, invalid or expired;
(b) the law or a regulator requires it;
(c) we reasonably believe you are a risk to travellers or the public, or have committed fraud; or
(d) your operator's account is suspended or closed.

10.3 Zuttle does not otherwise decide whether you keep working for your operator.

11. Deleting your account

11.1 You can delete your Zuttle driver account yourself, in the app, under Settings, Delete Account. Deletion is permanent and cannot be undone.

11.2 When it cannot happen yet. The app will not delete your account while you still have work assigned: a trip assigned to you that is scheduled or under way in the last 24 hours, a live ride, a seat departure you are scheduled on, or a live charter. The app tells you which bookings by booking code. Finish or cancel your own trips, and ask your operator to reassign departures and charters. Unpaid earnings do not stop a deletion.

11.3 What is deleted. Your name, email and phone number are replaced on your account record; your profile photo and licence file are deleted; the PrDP file and its number are deleted; your current and last known location, licence number and expiry and notes are removed; your push notification tokens are cleared; your own notifications are deleted; and everywhere a traveller's notification or receipt showed your name, it now reads "Deleted driver". All your sessions are signed out.

11.4 What is kept, and why. Some records belong to the trips themselves and are kept, linked to a closed account that no longer shows your name, because your operator and Zuttle need them for legal, tax, insurance and dispute purposes (POPIA s14(1)):
(a) the trips, rides, seat departures and charters you drove, with their GPS route traces, reviews and ratings, and your online-hours history;
(b) the record that your PrDP was verified (its type, status, licence code, expiry, and who verified it and when), without the file or the permit number, because past trips relied on it;
(c) your employee code in a changed form, so your operator can match old trips to its own staff records; and
(d) comments you wrote about a trip, which form part of your operator's record of the job.

11.5 Deleting your Zuttle account does not end your work relationship with your operator, and your operator keeps its own records about you under its own legal duties.

11.6 If your operator or Zuttle removes you instead, your account is closed so it cannot sign in and you are unlinked from your vehicle. To have your personal information deleted after that, email support@zuttle.io or use https://zuttle.io/delete-account.

12. Privacy rights

12.1 You have rights under the Protection of Personal Information Act 4 of 2013, including to ask what we hold about you, to have it corrected or deleted, and to object. Contact our Information Officer, Jean Hannah, at support@zuttle.io. You may also complain to the Information Regulator (https://inforegulator.org.za).

13. Liability

13.1 We provide the app with reasonable care, but we cannot promise it will always be available or error-free, or that navigation directions will always be correct. Always use your own judgement and follow road signs and the law.

13.2 Zuttle is not responsible for deciding your pay, your work arrangement with your operator, or the vehicle you drive. Zuttle does not pay you: your operator does (clause 9.2).

13.3 Nothing in these terms limits Zuttle's liability for gross negligence, fraud or anything the law does not allow us to limit.

14. Changes and contact

14.1 We may update these terms. We will show you the new version in the app before it applies, and your continued use means you accept it.

14.2 These terms are governed by South African law.

14.3 Questions: support@zuttle.io.